[Resolved] Service Disruption for Users Accessing ASPIRE 2A​ on 27 Nov 2025

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Dear ASPIRE 2A Users,

 

We are pleased to inform you that the issue with the GPFS storage system issue has been resolved as of 8:00 PM, 27 Nov 2025. You may proceed to login to the ASPIRE 2A system as per normal.

 

We apologise for any inconvenience this may cause and thank you for your understanding. 

Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].

 
Thank you.

 

Warm regards,

The NSCC Team

Service Disruption for Users Accessing ASPIRE 2A on 27 November 2025

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Dear ASPIRE 2A Users,

We wish to inform you that there is a service disruption on the ASPIRE 2A system. Our team is diligently investigating the issue and working towards a swift resolution.

  • Start Time: 1:50 PM, 27 November 2025

  • Type: Priority 1 outage

Cause of Disruption:

  • Issues with the GPFS storage system.

Impact of the Disruption:

  • All users are currently unable to access the ASPIRE 2A system.

  • Project and home user storage are not accessible.

We apologise for the disruption and are treating this with the highest priority.

Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

 

Thank you.

 

Warm regards,

The NSCC Team

 

[Resolved] Service Disruption for Users Accessing ASPIRE 2A​

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Dear ASPIRE 2A Users,

 

We are pleased to inform you that the issue with the GPFS storage system issue has been resolved as of 10:15 PM, 13 Nov 2025. You may proceed to login to the ASPIRE 2A system as per normal.

 

We apologise for any inconvenience this may cause and thank you for your understanding. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].

 
Thank you.

 

Warm regards,

The NSCC Team

Service Disruption for Users Accessing ASPIRE 2A on 13 November 2025

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Dear ASPIRE 2A Users,

We wish to inform you that there is a service disruption on the ASPIRE 2A system. Our team is diligently investigating the issue and working towards a swift resolution.

  • Start Time: 11:00 AM, 13 November 2025

  • Type: Priority 1 outage

Cause of Disruption:

  • Issues with the GPFS storage system.

  • Multiple interface connection issue was detected on the GPFS storage cluster.

Impact of the Disruption:

  • All users are currently unable to access the ASPIRE 2A system.

  • Project and home user storage are not accessible.

We apologise for the disruption and are treating this with the highest priority.

Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

 

Thank you.

 

Warm regards,

The NSCC Team

 

ASPIRE 2A and ASPIRE 2A+ Scheduled System Maintenance from 3 Dec 2025, 9am to 8 Dec 2025, 1pm

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Dear Users,
 
Please note that the ASPIRE 2A and ASPIRE 2A+ systems will be undergoing a scheduled system maintenance from 3 Dec 2025, 9am to 8 Dec 2025, 1pm​. The scheduled system maintenance is to ensure long term reliability, uptime and stability of the systems. 
 
Do take note of the following dates. 

 

ASPIRE 2A Maintenance activities:
  1. GPFS Storage Upgrade.
  2. ClusterStor (Lustre) Upgrade
  3. PBS Pro Version Upgrade to 2025.2.
  4. Firmware Upgrade
  5. Faulty Hardware Replacement
  6. CDU Maintenance.
  7. System Health Check.
ASPIRE 2A+ Maintenance activities:
  1. Lustre Parallel Filesystem Storage Firmware and Software Update.
  2. Nvidia GPU Driver Update.
  3. PBS Pro Version Upgrade to 2025.2.
  4. System Health Check.

Thank you.

Warm regards,

The NSCC Team