Service Disruption for Users Accessing ASPIRE 2A

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Dear ASPIRE 2A Users,

We wish to inform you that there is a service disruption on the ASPIRE 2A system. Our team is diligently investigating the issue and working towards a swift resolution.

  • Start Time: 7:15 AM

  • Type: Priority 1 outage

Cause of Disruption:

  • Issues with the Lustre storage system.

  • A storage volume consisting of 53 HDDs was lost from both HA pair nodes. Automatic failover was unsuccessful.

Impact of the Disruption:

  • All users are currently unable to access the ASPIRE 2A system.

Actions Taken:

  • Initial troubleshooting began after both nodes were restarted at 8:00 AM.

  • Job dispatch has been temporarily disabled.

  • Hardware issue confirmed and replacement parts are arranged.

Next Steps:

  • Replacement parts are scheduled to arrive by 2:00 PM.

  • HPE engineers, supported by the NSCC team, will proceed with recovery immediately afterwards.

 

Next Update: 2:00 PM, 3 October 2025

 

We apologise for the disruption and are treating this with the highest priority.

Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

 

Thank you.

 

Warm regards,

The NSCC Team