Urgent Scheduled Maintenance for NSCC VPN Service on 23 January, 2PM to 6PM

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Dear NSCC Users,

We wish to inform you of an upcoming urgent scheduled system maintenance for NSCC VPN Service to enhance its long-term reliability, uptime, and stability.

Maintenance Details:

  • Start: 23 January 2026 (Friday), 2:00 PM SGT
  • End: 23 January 2026 (Friday), 6:00 PM SGT
  • Duration: 4 hours

Purpose:
To upgrade the Duo Authentication components to meet the required minimum supported version.


Impact During the Maintenance Period:

  • During the maintenance window, users will not be able to log on to the NSCC VPN client.
  • Existing VPN sessions established before 2:00 PM SGT will remain active. Users on those sessions will continue to have access to the HPC systems via VPN during the maintenance period.
  • You may continue to access the HPC systems via your respective institution’s login nodes.


Follow-up Action After the Maintenance:
To avoid authentication issues after the upgrade, please ensure your Duo Mobile app is updated to version 4.85.0 or later by 6 February 2026 (Thursday).

Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].

Thank you.

Warm regards,
The NSCC Team