Dear NSCC Users, We are pleased to announce that the urgent scheduled system maintenance for NSCC VPN Service has been completed. Follow-up Action After the Maintenance:To avoid authentication issues after the upgrade, please ensure your Duo Mobile app is updated to version 4.85.0 or later by 6 February 2026 (Thursday). Should you have any questions or need […]
Dear NSCC Users, We wish to inform you of an upcoming urgent scheduled system maintenance for NSCC VPN Service to enhance its long-term reliability, uptime, and stability. Maintenance Details: Start: 23 January 2026 (Friday), 2:00 PM SGT End: 23 January 2026 (Friday), 6:00 PM SGT Duration: 4 hours Purpose:To upgrade the Duo Authentication components to […]
Dear Users, We are pleased to announce that the ASPIRE 2A and ASPIRE 2A+ scheduled system maintenance has been completed. You may proceed to use the systems as per usual. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected]. Thank you. Warm regards, […]
Dear ASPIRE 2A Users, We are pleased to inform you that the issue with the GPFS storage system issue has been resolved as of 8:00 PM, 27 Nov 2025. You may proceed to login to the ASPIRE 2A system as per normal. We apologise for any inconvenience this may cause and thank you […]
Dear ASPIRE 2A Users, We wish to inform you that there is a service disruption on the ASPIRE 2A system. Our team is diligently investigating the issue and working towards a swift resolution. Start Time: 1:50 PM, 27 November 2025 Type: Priority 1 outage Cause of Disruption: Issues with the GPFS storage system. Impact of […]
Dear ASPIRE 2A+ Users, Please note that starting from 14 October 2025 (Tuesday), 6:00 PM (SGT), a project reservation will temporarily reduce the general resource pool in the ASPIRE 2A+ system. Impact: Large jobs (More than 8 GPUs): Expect longer queue wait times. Small jobs (1–8 GPUs): No impact. Tips: To reduce delays, please enable […]
Dear ASPIRE 2A Users, We are pleased to inform you that the issue with the Lustre storage system issue has been resolved as of 1:15 AM, 4 October 2025. You may proceed to login to the ASPIRE 2A system as per normal. We apologise for any inconvenience this may cause and thank you for […]
Dear ASPIRE 2A Users, This is to update you on the service disruption on the ASPIRE 2A system. Actions Taken: Conducted checks on the hardware and filesystem. Next Steps: HPE engineers and the NSCC team will continue the filesystem recovery to ensure the integrity of data. Next Update: 9:00 AM, 4 October 2025 Thank […]
Dear ASPIRE 2A Users, This is to update you on the service disruption on the ASPIRE 2A system. Actions Taken: The replacement parts have arrived, and the hardware replacement was successfully completed at 1:15 PM. Next Steps: Conduct checks on the hardware and filesystems. HPE engineers, supported by the NSCC team, will proceed with recovery. […]
Dear ASPIRE 2A Users, We wish to inform you that there is a service disruption on the ASPIRE 2A system. Our team is diligently investigating the issue and working towards a swift resolution. Start Time: 7:15 AM Type: Priority 1 outage Cause of Disruption: Issues with the Lustre storage system. A storage volume consisting of […]
