[Resolved] Service Disruption for A*STAR Users Accessing ASPIRE2A and ASPIRE2A+

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Dear A*STAR Users,

We are pleased to inform you that the network issue has been resolved. You may proceed to login to the ASPIRE 2A and 2A+ as per normal.

We apologise for any inconvenience this may cause and thank you for your understanding. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

Thank you.

Warm regards,

The NSCC Team

 

Service Disruption for A*STAR Users Accessing ASPIRE2A and ASPIRE2A+

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Dear A*STAR Users,

We wish to inform you that there is a service disruption on the network access to ASPIRE 2A and 2A+ system. Our team is diligently investigating the issue and working towards a swift resolution.

Cause of Disruption:

  • Issue with network connectivity between FP1 to NUS

Impact of the Disruption:

  • A*STAR users will not be able to access the ASPIRE 2A and ASPIRE 2A+ systems from the A*STAR network.

We apologise for any inconvenience this may cause and thank you for your understanding. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

Thank you.

Warm regards,

The NSCC Team

 

[Completed] A*STAR ExaNet Network Maintenance Affecting ASPIRE 2A and ASPIRE 2A+ on 14 August 2025, from 6.30 PM to 11.30 PM​

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Dear A*STAR Users,
 
We are pleased to announce that the A*STAR ExaNet network maintenance has been completed. You may proceed to use the systems as per usual.
 
Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].
 
Thank you for your understanding and patience.
 
Warm regards,
The NSCC Team
Dear A*STAR Users,

We wish to inform you of an upcoming A*STAR ExaNet network maintenance on 14 August 2025 (Thursday), from 6.30 PM to 11.30 PM. All access to the ASPIRE 2A and ASPIRE 2A+ systems from the A*STAR network will be affected.
 
Maintenance Details:
  • Start: 14 August 2025 (Thursday), 6.30 PM SGT
  • End: 14 August 2025 (Thursday), 11.30 PM SGT

Purpose:
  • Maintenance of the A*STAR ExaNet network.
Impact During the Maintenance Period:
  • During this period, users will not be able to access the ASPIRE 2A and ASPIRE 2A+ systems from the A*STAR network.

Please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

Thank you.

Warm regards,
The NSCC Team

Upcoming Update to A*STAR User Email Addresses in NSCC HPC System – Starting 14 June 2025

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Dear A*STAR Users,
 
We would like to inform you about an important upcoming change regarding your user email information in NSCC HPC system in alignment of A*STAR Email Domain Migration.
 
Following the A*STAR planned email domain change, we will be updating all A*STAR user email addresses stored in our user database to reflect the new domain. This update will be performed on your behalf, and no action is required from your side for the change itself.
 
Key Details:
  • Implementation Start Date: Saturday, 14 June 2025, at 10:00 AM
  • Impact: A*STAR user email addresses in the HPC system will be updated to match the new email domain.
  • Rollout Plan: Updates will be implemented according to A*STAR Email Domain Migration batches.

What You Need to Know:
  • You will receive a notification once your email address has been successfully updated as part of your assigned batch.
  • A self-check mechanism will be made available so you can verify your updated email information in the HPC system.
  • If you encounter any issues after the update (e.g., incorrect email address) or expecting any exceptions for the update, please contact our helpdesk for prompt assistance.
 
We appreciate your cooperation and understanding as we work to ensure a smooth transition.
 
Please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.
 
Thank you.
 
Warm regards,
The NSCC Team

[Completed] ASPIRE 2A Scheduled System Maintenance from 29 May 2025, 1pm to 2 Jun 2025, 1pm

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Dear ASPIRE 2A Users,
 
We are pleased to announce that the ASPIRE 2A scheduled system maintenance has been completed. You may proceed to use the systems as per usual.
 
Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].
 
Thank you for your understanding and patience.
 
Warm regards,
The NSCC Team
 
Dear ASPIRE 2A Users,
 
Please be informed that the scheduled maintenance for the ASPIRE 2A system has been extended to 2 June 2025 (Monday), 4:00 PM (SGT).
 
If you have any questions, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].
 
We appreciate your understanding and patience during this essential maintenance. These updates are part of our ongoing efforts to enhance your experience and ensure the highest level of security.
 
Warm regards,
The NSCC Team
 
Dear ASPIRE 2A Users,
 
As additional time is needed to verify system stability, please be informed that the scheduled maintenance for the ASPIRE 2A system has been extended to 2 June 2025 (Monday), 3:00 PM (SGT).
 
If you have any questions, please contact our Helpdesk via the Service Desk Portal or email us at [email protected].
 
We appreciate your understanding and patience during this essential maintenance. These updates are part of our ongoing efforts to enhance your experience and ensure the highest level of security.
 
Warm regards,
The NSCC Team
 
Dear Users,
 
Please note that the ASPIRE 2A and ASPIRE 2A+ systems will be undergoing a scheduled system maintenance from 29 May 2025, 1pm to 2 June 2025, 1pm​. The scheduled system maintenance is to ensure long term reliability, uptime and stability of the systems. 
 
Do take note of the following dates. 

ASPIRE 2A Maintenance activities:
  1. GPFS Storage Upgrade.
  2. PBS Pro Version Upgrade to 2025.2.
  3. Faulty Hardware Replacement.
  4. CDU Coolant Maintenance.
  5. Bug Fixes on the Utility Tools.
  6. System Health Check.
ASPIRE 2A+ Maintenance activities:
  1. Lustre Parallel Filesystem Storage Firmware Update.
  2. DCGMI Permission Change.
  3. Nvidia GPU Driver Patch.
  4. Hardware Firmware Upgrade
  5. PBS Pro Version Upgrade to 2025.2.
  6. System Health Check.

Thank you.

Warm regards,

The NSCC Team

 

[Follow-up for NSCC VPN Users] Update to NSCC VPN Server URL – Effective from 9 May 2025, 6:00 PM

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Dear NSCC Users,
 
Please be informed that the NSCC VPN server URL for accessing NSCC services has been updated.
 
New VPN Server URL: vpn1.nscc.sg
Effective Date and Time: 9 May 2025, 6:00 PM
 
We advise all users to update their VPN configuration to use the new URL as soon as possible to ensure smooth access to NSCC resources. The previous VPN server URL will be phased out soon.
 
For assistance with updating your VPN settings, please refer to the relevant guide below:
 
Alternatively, you may contact the NSCC Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.
 
Thank you for your attention and cooperation.
 
Warm regards,
The NSCC Team 

[Completed] Urgent Scheduled Maintenance for NSCC VPN Service on 9 May 2025, 3PM to 6PM

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Dear NSCC Users,
 
We are pleased to announce that the urgent scheduled system maintenance on the NSCC VPN Service has been completed.
 
Impact to NSCC VPN Users:
  • There is a change to the VPN server URL for users accessing the HPC system. Kindly refer to the follow-up email for more information.

    Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

    Thank you for your understanding and patience.

    Warm regards,
    The NSCC Team

    Urgent Scheduled Maintenance for NSCC VPN Service on 9 May 2025, 3PM to 6PM

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    Dear NSCC Users,

    We wish to inform you of an upcoming urgent scheduled system maintenance for NSCC VPN Service to enhance its long-term reliability, uptime, and stability.

    Maintenance Details:

    • Start: 9 May 2025 (Monday), 3:00 PM SGT
    • End: 9 May 2025 (Monday), 6:00 PM SGT
    • Duration: 3 hours

    Purpose:

    • To perform SSL Certificate renewal on NSCC VPN Server.

    Impact During the Maintenance Period:

    • During this period, VPN users may experience slight disruption on the NSCC VPN connection.

    We apologise for any inconvenience this may cause and thank you for your understanding. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

    Thank you for your understanding and patience.

    Warm regards,
    The NSCC Team

    ASPIRE 2A and ASPIRE 2A+ Scheduled System Maintenance from 29 May 2025, 1pm to 2 Jun 2025, 1pm

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    Dear Users,
     
    Please note that the ASPIRE 2A and ASPIRE 2A+ systems will be undergoing a scheduled system maintenance from 29 May 2025, 1pm to 2 June 2025, 1pm​. The scheduled system maintenance is to ensure long term reliability, uptime and stability of the systems. 
     
    Do take note of the following dates. 

    ASPIRE 2A Maintenance activities:
    1. GPFS Storage Upgrade.
    2. PBS Pro Version Upgrade to 2025.2.
    3. Faulty Hardware Replacement.
    4. CDU Coolant Maintenance.
    5. Bug Fixes on the Utility Tools.
    6. System Health Check.
    ASPIRE 2A+ Maintenance activities:
    1. Lustre Parallel Filesystem Storage Firmware Update.
    2. DCGMI Permission Change.
    3. Nvidia GPU Driver Patch.
    4. Hardware Firmware Upgrade
    5. PBS Pro Version Upgrade to 2025.2.
    6. System Health Check.

    Thank you.

    Warm regards,

    The NSCC Team

     

    [Resolved] Service Disruption for Users Accessing ASPIRE 2A

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    Dear ASPIRE 2A Users,

    We are pleased to inform you that the issue with the GPFS storage system issue has been resolved. You may proceed to login to the ASPIRE 2A system as per normal.

    We apologise for any inconvenience this may cause and thank you for your understanding. Should you have any questions or need assistance, please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions.

    Thank you.

    Warm regards,

    The NSCC Team