[Completed] [Extended toĀ 3 June 2024, 3pm] ASPIRE 2A Scheduled System Maintenance from 31 May 2024, 9am to 3 June 2024, 1pm

Dear Users,

We are pleased to announce that the ASPIRE2A system maintenance has been completed. You may proceed to access the system as per usual.

Please contact [email protected] if you have any questions. For enquiries regarding ASPIRE 2A, please indicate the following in your email subject heading – ā€œASPIRE 2A: [issue]ā€.

NSCC Team


Title: [Extended to 3 June 2024, 3pm] ASPIRE 2A Scheduled System Maintenance from 31 May 2024, 9am to 3 June 2024, 1pm
Sent: Mon, Jun 3, 2024 12:34 PM

Dear Users,

Please be informed that the ASPIRE2A system maintenance will be extended to 3 June 2024, 3pm.

We apologise for any inconvenience caused.

Please visit https://help.nscc.sg/status/ to view the latest status of the service maintenance.

Thank you.

NSCC Team


Title: ASPIRE 2A Scheduled System Maintenance from 31 May 2024, 9am to 3 June 2024, 1pm.
Sent: Thu, May 2, 2024 9:02 AM

Dear Users,

ASPIRE 2A will be undergoing a scheduled system maintenance from 31 May 2024 (Friday), 9am to 3 June 2024 (Monday), 1pm.The scheduled system maintenance is to ensure long term reliability, uptime and stability of ASPIRE 2A. 

Do take note of the following: 

  • 24 May 2024 (Friday), 9am:
    • All long queues will stop dispatching jobs from the above date and timeĀ till the end of the maintenance. This is to ensure jobs do not get terminated during theĀ maintenanceĀ period.
    • Jobs which can be completed before the maintenance period may still be dispatched manually, subject to the availability of resources.Ā 
  • 30 May 2024Ā (Thursday), 9am:
    • Normal queues will stop dispatching jobs.
    • Jobs which can be completed before the maintenance period may still be dispatched manually, subject to the availability of resources.Ā 
  • 31 May 2024 (Friday), 9am:
    • All users will be logged out of the system.
    • All remaining jobs running will be terminated gracefully before the system shuts down.Ā 
  • 3 June 2024Ā (Monday), 1pm:
    • ASPIRE 2A system will be brought back onlineĀ and madeĀ available to users.

Please visit https://status.nscc.sg to view the latest status of the service maintenance.

 
Please contact [email protected] if you have any questions. For enquiries regarding ASPIRE 2A, please indicate the following in your email subject heading – ā€œASPIRE 2A: [issue]ā€.

 
NSCC Team

[Resolved] ASPIRE2A Reduction in Available Compute Resources

Dear ASPIRE2A Users,
 
Please be informed that we are experiencing a hardware fault which has cause 160 compute nodes to be offline since 30th March 2024, 3.15pm.

We are actively working on the issue to recover the available resources.

We apologise for any inconvenience caused. 

Please contact us at [email protected] if you have any questions. For enquiries regarding ASPIRE 2A, please indicate the following in your email subject heading – ā€œASPIRE 2A: [issue]ā€.

Thank you.

NSCC Team

[Resolved] ASPIRE2A VPN Service Disruption

Date: Sat, Mar 23, 2024 9:56 AM

Dear ASPIRE 2A Users,

Please be informed that NSCC ASPIRE 2A VPN is currently experiencing connectivity issues.
Users may encounter difficulties accessing ASPIRE 2A through the NSCC ASPIRE 2A VPN.
Users logging in via NSCC VPN to ASPIRE 2A at aspire2a.nscc.sg will experience service disruption.
Users logging in from A*STAR, NUS, NTU and SUTD networks will not be affected.
We are currently investigating the issue.
We apologise for the inconvenience caused and would like to seek patience and understanding in the matter.

Please contact us atĀ [email protected]Ā if you have any questions.

Thank you.

NSCC Team

[Completed] Urgent ASPIRE 2A Maintenance on 6 February 2024, 9am to 10pm​

Date: Mon, Jan 29, 2024 12:02 PM

Dear ASPIRE 2A Users,

Please be informed that there will be a scheduled urgent maintenance to ASPIRE 2A.

Start: 6 February 2024 (Tuesday), 9am SGT
End: 6 February 2024 (Tuesday), 10pm SGT

Duration: 13 hours

Purpose: To address the storage hardware issue.

Activities:

  • Hardware replacement
  • Data integrity check
  • System health check

During this period, users will not be able to submit jobs and access ASPIRE 2A.

Please contact us atĀ [email protected]Ā if you have any questions.

Thank you.

NSCC Team

Urgent Koppen Disruption​

Title: Urgent Koppen Disruption​
Sent: Fri, Jan 5, 2024 10:04 AM

Dear Koppen Users,

Please be informed that there will be service disruption to the Koppen system due to issues with the chill water supply in Fusionopolis. We are currently working to resolve it.

We will inform you again once we have any updates on the situation.

We apologise for any inconvenience caused.

Please contact us at [email protected] if you have any questions. For enquiries regarding Koppen, please indicate the following in your email subject heading – ā€œKoppen: [issue]ā€.

Thank you.

NSCC Team

[Resolved] Network Disruption for A*STAR Users Accessing ASPIRE 2A

Dear A*STAR Users,

We are pleased to announce that the issue with the network connectivity has been resolved. You may proceed to access the system as per usual.

We apologise for any inconvenience caused.

Thank you.

NSCC Team


Title: Network Disruption for A*STAR Users Accessing ASPIRE 2A
Sent: Tue, Dec 19, 2023 1:46 PM

Dear A*STAR Users,

We are experiencing network connectivity issues between A* STAR and ASPIRE 2A. Users may encounter difficulties accessing ASPIRE 2A through the A*STAR login nodes. We are working with ITSS and SingAREN team to address the issue.

We apologise for the inconvenience caused and thank you for your patience and understanding.

Please contact us at [email protected] if you have any questions.

Thank you.

NSCC Team