Service Disruption for Users Accessing ASPIRE 2A+

/in , /by

Dear ASPIRE 2A+ Users,

We regret to inform you there is a service disruption on the ASPIRE 2A+ system as some components are currently experiencing an outage. Our team is diligently investigating the issue and working towards a swift resolution..

We will provide updates as soon as further information becomes available.

We apologise for any inconvenience this disruption may cause. If you have any questions, please contact us at [email protected]. For enquiries regarding ASPIRE 2A+, kindly include “ASPIRE 2A+: [issue]” in the subject heading of your email.

Thank you for your understanding and patience.

Warm regards,

The NSCC Team

ASPIRE 2A and ASPIRE 2A+ Scheduled System Maintenance from 28 Nov 2024, 9am to 3 Dec 2024, 1pm

/in , , , , /by

Dear Users,

Please note that the ASPIRE 2A and ASPIRE 2A+ systems will be undergoing a scheduled system maintenance from 28 November 2024 (Thursday), 9am to 3 December 2024 (Tuesday), 1pm. The scheduled system maintenance is to ensure long term reliability, uptime and stability of the systems. 

Do take note of the following dates. 

ASPIRE 2A Maintenance activities:

  1. PBS Pro Version Upgrade to 2024.1.1.
  2. Multiple Security Patches.
  3. Data Center Power Maintenance.
  4. GPFS Parallel Filesystem Storage eFix.
  5. Faulty Hardware Replacement.
  6. CDU Coolant Replacement.
  7. System Health Check.

ASPIRE 2A+ Maintenance activities:

  1. Lustre Parallel Filesystem Storage Firmware Update.
  2. Multiple Security Patches.
  3. Data Center Power Maintenance.
  4. ConnectX-7 Mellanox Firmware Update.
  5. Nvidia GPU Driver Update.
  6. Enroot Container version upgrade to 3.5.
  7. System Health Check.

Please contact our Helpdesk via the Service Desk Portal or email us at [email protected] if you have any questions. For enquiries regarding ASPIRE 2A, please indicate the following in your email subject heading – “ASPIRE 2A: [issue]”.

Thank you.

Warm regards,

The NSCC Team

[Resolved] Service Outage – NSCC Helpdesk Email ([email protected])

/in , , , , /by

Dear NSCC Users,

We are pleased to inform you that the outage affecting our Helpdesk email channel ([email protected]) has been resolved. The service is now fully operational, and you can resume contacting us through email as usual.

Thank you for your patience and understanding during this time. We appreciate your support and are here to assist you with any questions or concerns.

Warm regards,


The NSCC Team

Service Outage – NSCC Helpdesk Email ([email protected])

/in , , , , /by

Dear NSCC Users,

We would like to inform you that our Helpdesk email channel ([email protected]) is currently experiencing an outage. Rest assured, our team is working diligently to restore the service as soon as possible.

In the meantime, you can still reach the Helpdesk through the Service Desk Portal (https://keris.service-now.com/csm) for any assistance or questions.

We sincerely appreciate your understanding and patience during this time. Please know that we are doing everything we can to resolve the issue promptly.

Thank you for your continued support.

Warm regards,
The NSCC Team